Frequently Asked Questions
Who qualifies to be an Schauben & Co customer?
Schauben & Co is wholesale to the trade only, and approved eCommerce retailers. You must have a valid resale license to purchase merchandise from us. Consumers may not purchase from Schauben & Co.
Why do I need to register to use the website if I'm already an Schauben & Co customer?
Due to differences in technology, the registration process is required to ensure all accounts are aligned upon creation of your website account. This process also allows for you to create a unique username and password that you will remember.
Why do the vendors have different minimum order requirements?
Each vendor sets their own minimums for opening orders and re-orders. Schauben & Co requires all customers abide by each individual vendor's requirements.
I can’t find where to pay by Credit Card?
Some of the Brands offered on Schauben & Co.com do not collect credit card details through this site. If you do not see the Credit Card button at checkout and wish to pay by Credit Card, please select “Existing Terms” or “Call for Credit Card” and your Sales Representative or Schauben & Co Customer Service will reach out to you for the details.
What if I want to change or cancel my order?
Once your order has been submitted on the site you will need to contact the your Sales Representative or Schauben & Co Customer Service. Schauben & Co Customer Service can be reached M-F 9-4pm eastern at 1.800.230.1830 or customerservice@schaubenco.com.
How will my order be shipped to me?
All orders placed will be shipped to your store front directly from the vendor.
How do I reach Schauben & Co Customer Service?
You can call us M-F 9-4pm eastern at 1.800.230.1830 or customerservice@schaubenco.com.
How do I find my Sales Representative?
You can search on the website by zip code on or contact Schauben & Co Customer Service M-F 9-4pm eastern at 1.800.230.1830 or customerservice@schaubenco.com.
CLICK HERE TO FIND YOUR SALES REP
What do I do if there isn't a representative in my area for the brand I am interested in purchasing?
When there is not an Schauben & Co Sales Representative listed for specific brand your area, you may still order products from that brand on our website. If you have questions about the products and/or need assistance with your order, please contact our Customer Service team and they will assist you with finding the contracted rep group for that vendor in your area.
Who do I contact if I am having trouble placing my order on the website?
Please contact Schauben & Co Customer Service M-F 9-4pm eastern at 1.800.230.1830 or customerservice@schaubenco.com.